Customer Success Manager | EN
Remote
We are Cargofy. We build digital workforce and AI agents for logistics operators: freight forwarders, brokers, 3PLs, carriers and shippers.Small team, fast pace, decisions made in real time. It will not be boring here. It will be real.
Logistics runs on work that eats the day. Chasing carriers for status. Retyping the same data into three systems. Checking documents line by line. Calling drivers to find out where the truck is. We build the agents that do that work, so people stay on the decisions that actually need them.
About the role
You own a portfolio of accounts across the Ukrainian and English-speaking markets. Right now one CSM covers the English side alone, and the account count is at the ceiling where quality starts to slip. You are the second.
Owning an account means the client's outcome is yours. Not tickets closed. Whether the agent they bought is running, whether they still use it in month six, whether they renew.
Second part of the job is the tech loop. You translate what clients need into specs the team can build, and you chase them to done.
Third is carrier networks. Every client arrives with their own carrier base that has to be imported, registered and trained. Steady stream, not a one-time task.
What you will do
- Own onboarding from signed contract to a live working agent, and hold the date.
- Own account health: adoption, usage, satisfaction, renewal. You see the numbers weekly and you get asked about them.
- Run regular client calls: what changed, what is stuck, what is next.
- Onboard carrier networks: import, registration, training.
- Write specs for the tech team and follow them through to release.
- Catch churn risk before it turns into a cancellation.
- Keep the CRM accurate. Decisions here get made from what is in it.
About you
- Fluent Ukrainian and English B2 or higher.
- 2+ years owning B2B accounts. Customer success, account management or client-facing operations. What matters is that you carried named accounts, not that you worked a queue.
- Comfort with numbers. You own retention and adoption metrics and explain the movement in them.
- Willingness to say the difficult thing early, to clients and internally. Silence and then a surprise is worse than a hard conversation in week one.
- Ability to work without a playbook. Most of what you will do is not a process yet. You will write it.
- Logistics, TMS or SaaS onboarding experience is a plus, not a requirement.
Why Cargofy
- Fully remote, work from anywhere until your hours overlap with EU business hours.
- Paid vacation and sick leave.
- A real portfolio from day one, not a queue you get assigned to.
- Small team where you are heard. No layers between you and the people making product decisions.
- AI that runs in production with paying clients, not a pilot.
- Growth inside CS. This is an entry into the team, not a ceiling.
Process
Interview with Head of CS, then with COO, then offer.
🔥 If you want to build customer success in logistics and AI, send your CV.