We are Cargofy. We build digital workforce and AI agents for logistics operators: freight forwarders, brokers, 3PLs, carriers and shippers.Small team, fast pace, decisions made in real time. It will not be boring here. It will be real.
Logistics runs on work that eats the day. Chasing carriers for status. Retyping the same data into three systems. Checking documents line by line. Calling drivers to find out where the truck is. We build the agents that do that work, so people stay on the decisions that actually need them.
Small team, fast pace, decisions made in real time. It will not be boring here. It will be real.
About the role
You own a portfolio of accounts across the Ukrainian and English-speaking markets. Right now one CSM covers the English side alone, and the account count is at the ceiling where quality starts to slip. You are the second.
Owning an account means the client's outcome is yours. Not tickets closed. Whether the agent they bought is running, whether they still use it in month six, whether they renew.
Second part of the job is the tech loop. You translate what clients need into specs the team can build, and you chase them to done.
Third is carrier networks. Every client arrives with their own carrier base that has to be imported, registered and trained. Steady stream, not a one-time task.
Two things worth checking before you apply
We would rather say this up front than waste your time in a process.
This is a mid-level seat. We need 2+ years of owning named B2B accounts, where you ran onboarding, knew your renewal dates and answered for retention. If your background is support, tickets or a shared queue, it is good work and it is a different job to this one.
And the hours. Remote from anywhere, as long as you overlap with 09:00 to 18:00 Kyiv time, because that is when our clients are on the phone. Two or three hours off it is fine. More than that and neither of us would enjoy it.
What you will do
- Own onboarding from signed contract to a live working agent, and hold the date.
- Own account health: adoption, usage, satisfaction, renewal. You see the numbers weekly and you get asked about them.
- Run regular client calls: what changed, what is stuck, what is next.
- Onboard carrier networks: import, registration, training.
- Write specs for the tech team and follow them through to release.
- Catch churn risk before it turns into a cancellation.
- Keep the CRM accurate. Decisions here get made from what is in it.
The honest version
Processes get written while the work runs, so a lot of what you need will not exist until you build it. Tech is shared and constrained, which means waiting and chasing. And logistics operators are direct people who will tell you exactly what they think.
If that sounds like a reason not to apply, it probably is. If it sounds like room to work, you will like it here.
About you
- 2+ years owning named B2B accounts, with renewal and retention as your own responsibility. Customer success, account management or client-facing operations.
- Fluent Ukrainian and English B2 or higher, used with clients daily.
- Comfort with numbers. You own retention and adoption metrics and explain the movement in them.
- Willingness to say the difficult thing early, to clients and internally. Silence and then a surprise is worse than a hard conversation in week one.
- Ability to work without a playbook. Most of what you will do is not a process yet. You will write it.
- Logistics, TMS or SaaS onboarding experience is a plus, not a requirement.
Why Cargofy
- Fully remote, as long as your hours overlap with 09:00 to 18:00 Kyiv time.
- Paid vacation and sick leave.
- A real portfolio from day one, not a queue you get assigned to.
- Small team where you are heard. No layers between you and the people making product decisions.
- AI that runs in production with paying clients, not a pilot.
- Growth inside CS as the team and the portfolio grow.
Process
Interview with Head of CS, then with COO, then offer.
🔥 If you want to build customer success in logistics and AI, send your CV.
Apply for
Customer Success Manager
Send us your application, we want to meet you.